Inventor
Patrick Tendick
Inventor
Basking Ridge, NJ, US
Overview
Patents· 20 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication37%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes15%
H04LTransmission of digital information, e.g. telegraphic communication15%
G06FElectric digital data processing13%
G09BEducational or demonstration appliances10%
H04WWireless communication networks10%
PatentTitleYear
10,425,363Social messaging hold and wait treatment systems201910,348,895Prediction of contact center interactions201910,003,692System initiated dialog adjustment20189,906,647'Management of contact center group metrics'20189,894,206'On-topic monitor'20189,876,860Variable capture between applications20189,860,380'Agent rating prediction and routing'20189,680,995'Reporting on call center data across multiple concurrent activity sources'20179,609,133'Predictive model for abandoned calls'20179,124,643'Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions'20158,705,706'Interactive flowgraph for analyzing caller utterances'20148,516,045'Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context'20138,504,534'Database structures and administration techniques for generalized localization of database items'20138,495,163'Method and apparatus for a publish-subscribe system with templates for role-based view of subscriptions'20138,311,208'Method for predicting call waiting times'20128,145,706'Method and apparatus for automatic notification and response based on communication flow expressions having dynamic context'20128,102,974'Method and apparatus for event notification based on the identity of a calling party'20128,001,182'Method and apparatus for dynamically adjusting membership of a communication flow expression'20117,734,731'Method and apparatus for a publish-subscribe system with third party subscription delivery'20107,636,433'Timeline visualization for call center processes'2009Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2009–2019Patents assigned to AVAYA INC (19)· patent assignee history
2009–2019Based in Basking Ridge, NJ, US· patent location history
2012–2015Patents assigned to TENDICK PATRICK (7)· patent assignee history
2012–2015Patents assigned to ORDILLE JOANN J (4)· patent assignee history
2013–2015Patents assigned to YANG QIAN (3)· patent assignee history
2013–2015Patents assigned to TANDON NINA M (2)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| AVAYA INC | 19 | 2009–2019 |
| TENDICK PATRICKself | 7 | 2012–2015 |
| ORDILLE JOANN J | 4 | 2012–2015 |
| YANG QIAN | 3 | 2013–2015 |
| TANDON NINA M | 2 | 2013–2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Basking Ridge, New Jersey, US | 20 | 2009–2019 |