Inventor
XU HUA LI
Inventor
US
Overview
Patents· 21 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication38%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes24%
G10LSpeech analysis techniques or speech synthesis12%
G06FElectric digital data processing7%
H04LTransmission of digital information, e.g. telegraphic communication7%
H04NPictorial communication, e.g. television7%
G06NComputing arrangements based on specific computational models5%
PatentTitleYear
12,488,045Private web sessions in contact center interactions202512,425,518Request routing based on contact center engagement history202512,407,779Distributing queries to agent group devices202512,340,378Event-based contact center deployment and termination202512,282,880Connecting a supervisor device to a contact center engagement202512,143,535User interaction enhancement for contact center202412,022,030Limiting query distribution within an agent group202411,991,313Limiting query distribution within an agent group based on skip criteria202411,936,813Collaborative virtual waiting room with connection modes202411,928,692Event-based contact center deployment202411,922,355Sentiment-based participation requests for contact center engagements202411,909,918Mapping a universal contact center service access point to a service access point specific to a determined modality202411,882,241Profile-based contact center request routing202411,790,000Contact center private web sessions202311,765,272Data aggregation for user interaction enhancement202311,637,931Incoming query distribution using parallel processing202311,627,224Queue management of collaborative virtual waiting rooms202311,556,880Sentiment-based prioritization of contact center engagements202311,451,667Collaborative virtual waiting room202211,445,067Controlled incoming query distribution based on skip criteria202211,172,163Video call queues2021Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2021–2025Patents assigned to ZOOM VIDEO COMMUNICATIONS INC (18)· patent assignee history
2021–2025Based in US· patent location history
2025Patents assigned to ZOOM COMMUNICATIONS INC (5)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| ZOOM VIDEO COMMUNICATIONS INC | 18 | 2021–2025 |
| ZOOM COMMUNICATIONS INC | 5 | 2025 |
Locations
| Location | Patents | Span |
|---|---|---|
| US | 21 | 2021–2025 |