LexDanaLexDanabeta
Inventor

Jeffrey D. Hodson

Inventor
Wheaton, IL, US

Overview

17→
Patents
1996–2019
Patent span
Electricity
Primary field (CPC H)

Patents· 17 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary
H04MTelephonic communication67%
H04LTransmission of digital information, e.g. telegraphic communication14%
G10LSpeech analysis techniques or speech synthesis10%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes5%
H04QSelecting5%
PatentTitleYear
10,218,841Microphone monitoring and analytics201910,129,040Virtual water cooler discussion sessions20189,699,121'Instant text message conductor'20178,180,043'Method and apparatus for customer key routing'20127,668,303'Call tracking using SIP presence mechanism'20107,492,888'Method and apparatus for assigning priorities by applying dynamically-changeable business rules'20097,460,659'Best practices learning for agents in a communication system'20087,369,653'Method of delivering enterprise data through a call center'20087,324,640'Transaction outcome state mapping'20087,197,132'Adaptive transaction guidance'20077,184,540'Personality based matching of callers to agents in a communication system'20077,151,826'Third party coaching for agents in a communication system'20067,058,578'Media translator for transaction processing system'20066,961,419'Contact center data integration with enterprise applications'20056,931,119'Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application'20055,852,649'Alarm notification system and method for a telephone switch'19985,555,297'Automatic call distributor reporting system and method therefor'1996

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

1996–2012Based in Wheaton, IL, US· patent location history
2005–2008Patents assigned to ROCKWELL ELECTRONIC COMMERCE (8)· patent assignee history
2009–2012Patents assigned to DEZONNO ANTHONY J (2)· patent assignee history
2009–2012Patents assigned to HODSON JEFFREY D (2)· patent assignee history
2010–2012Patents assigned to ASPECT SOFTWARE INC (2)· patent assignee history
2017–2019Patents assigned to AVAYA INC (3)· patent assignee history
2017–2019Based in San Jose, CA, US· patent location history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
ROCKWELL ELECTRONIC COMMERCE82005–2008
AVAYA INC32017–2019
ASPECT SOFTWARE INC22010–2012
DEZONNO ANTHONY J22009–2012
HODSON JEFFREY Dself22009–2012
Locations
LocationPatentsSpan
Wheaton, Illinois, US141996–2012
San Jose, California, US32017–2019