Inventor
Reinhard Klemm
Inventor
Basking Ridge, NJ, US
Overview
Patents· 51 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication27%
H04LTransmission of digital information, e.g. telegraphic communication21%
G06FElectric digital data processing20%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes20%
H04WWireless communication networks5%
A61KPreparations for medical, dental or toiletry purposes4%
G06NComputing arrangements based on specific computational models1%
G10LSpeech analysis techniques or speech synthesis1%
H04NPictorial communication, e.g. television1%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests1%
PatentTitleYear
11,064,074Enhanced digital messaging202110,728,359System and method for detecting and analyzing user migration in public social networks202010,713,668Method and system for adaptive outbound campaigns202010,659,501System and method for efficient port and bandwidth utilization in setting up communication sessions202010,621,218Systems and methods for compiling and dynamically updating a collection of frequently asked questions202010,425,363Social messaging hold and wait treatment systems201910,339,504Systems and methods for presenting information extracted from one or more data sources to event participants201910,324,735Method invocation for persistent objects with dynamic multikeys201910,289,728Garbage collection of persistent objects with dynamic multikeys201910,237,082System and method for multimodal interaction aids201910,185,579Dynamic multikeys for persistent objects201910,135,983On-call sharing of social media context and content201810,003,692System initiated dialog adjustment20189,674,363'Establishing a social connection with a business during a conversation'20179,572,095'Intelligent selection of message delivery mechanism'20179,571,660'Conference call question manager'20179,552,397'Mechanism for computing and using contextualized social media scores'20179,503,575'Method and apparatus for augmenting communication sessions using contextual information'20169,495,350'System and method for determining expertise through speech analytics'20169,491,295'System and method for selecting agent in a contact center for improved call routing'20169,454,760'Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication'20169,426,289'Techniques for topical customer service menu reconfiguration based on social media'20169,408,051'Context-aware social media disaster response and emergency management'20169,372,824'Advanced availability detection'20169,319,527'System and method for providing improved wait time estimates'20169,106,750'Facilitating a contact center agent to select a contact in a contact center queue'20159,092,389'Advanced availability detection'20159,094,354'Facilitating real-time communications in electronic message boards'20159,094,508'Methods and apparatus for determining a proxy presence of a user'20159,008,689'Dynamic guidance to a target conversation area with a communication device'20158,917,837'Consumer contact portal'20148,879,697'System and method for determining call importance using social network context'20148,861,709'Method for indicating call-center agent availability'20148,804,935'Call establishment based on presence'20148,782,313'Method and apparatus for enterprise brokering of user-controlled availability'20148,499,085'Advanced availability detection'20138,484,339'Advanced availability detection'20138,290,132'Communications history log system'20128,270,320'Method and apparatus for launching a conference based on presence of invitees'20128,180,722'Method and apparatus for data mining within communication session information using an entity relationship model'20128,176,086'Methods and apparatus for determining a presence of a user'20128,107,401'Method and apparatus for providing a virtual assistant to a communication participant'20128,024,401'Customer relationship management system with network contact center server configured to control automated web and voice dialogues'20117,936,863'Method and apparatus for providing communication tasks in a workflow'20117,751,542'Feeble ring tones'20107,680,480'Determining user availability based on a past event'20107,243,267'Automatic failure detection and recovery of applications'20077,162,256'Presence-based telecommunications system'20076,993,591'Method and apparatus for prefetching internet resources based on estimated round trip time'20066,457,142'Method and apparatus for target application program supervision'20026,216,237'Distributed indirect software instrumentation'2001Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2001–2011Based in North Plainfield, NJ, US· patent location history
2007–2020Based in Basking Ridge, NJ, US· patent location history
2010–2021Patents assigned to AVAYA INC (45)· patent assignee history
2012–2019Patents assigned to KLEMM REINHARD PETER (12)· patent assignee history
2012–2017Patents assigned to JOHN AJITA (9)· patent assignee history
2012–2015Patents assigned to KLEMM REINHARD P (6)· patent assignee history
2012–2015Patents assigned to SELIGMANN DOREE D (6)· patent assignee history
2021Based in West New York, NJ, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| AVAYA INC | 45 | 2010–2021 |
| KLEMM REINHARD PETERself | 12 | 2012–2019 |
| JOHN AJITA | 9 | 2012–2017 |
| KLEMM REINHARD Pself | 6 | 2012–2015 |
| SELIGMANN DOREE D | 6 | 2012–2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Basking Ridge, New Jersey, US | 45 | 2007–2020 |
| North Plainfield, New Jersey, US | 5 | 2001–2011 |
| West New York, New Jersey, US | 1 | 2021 |