Inventor
Gregory Jacob Duclos
Inventor
Thornhill, CA
Overview
Patents· 12 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication30%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes20%
H04LTransmission of digital information, e.g. telegraphic communication20%
H04WWireless communication networks18%
H05KPrinted circuits10%
G06NComputing arrangements based on specific computational models3%
PatentTitleYear
10,708,428System and method for site aware routing for callback202010,122,858System and method for interacting with customer contact center over a mobile device20189,986,096System and method for site aware routing for callback20189,723,151'Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience'20179,716,792'System and method for generating a network of contact center agents and customers for optimized routing of interactions'20179,635,181'Optimized routing of interactions to contact center agents based on machine learning'20179,621,727'System and method for call and data matching in a contact center'20179,578,172'System and method for providing interaction history via a customer application'20179,531,878'System and method for access number distribution in a contact center'20169,160,855'System and method for call and data matching in a contact center'20159,088,656'System and method for access number distribution in a contact center'20158,781,103'System and method for call and data matching in a contact center'2014Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2014–2015Patents assigned to GENESYS TELECOMM LAB INC (3)· patent assignee history
2014–2018Based in Thornhill, CA· patent location history
2016–2020Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (9)· patent assignee history
2018–2020Based in Toronto, CA· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 9 | 2016–2020 |
| GENESYS TELECOMM LAB INC | 3 | 2014–2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Thornhill, CA | 10 | 2014–2018 |
| Toronto, CA | 2 | 2018–2020 |