Inventor
Henry R. Paddock
Inventor
Boulder, CO, US
Overview
Patents· 8 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication55%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes36%
H04LTransmission of digital information, e.g. telegraphic communication9%
PatentTitleYear
8,391,463'Method and apparatus for identifying related contacts'20138,385,532'Real-time detective'20138,175,254'Prediction of threshold exceptions based on real time operating information'20128,000,989'Using true value in routing work items to resources'20117,936,867'Multi-service request within a contact center'20117,809,127'Method for discovering problem agent behaviors'20107,734,032'Contact center and method for tracking and acting on one and done customer contacts'20107,636,433'Timeline visualization for call center processes'2009Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2009–2013Patents assigned to AVAYA INC (8)· patent assignee history
2009–2013Based in Boulder, CO, US· patent location history
2012–2013Patents assigned to PADDOCK HENRY R (2)· patent assignee history
2013Patents assigned to GEIST MARC (1)· patent assignee history
2013Patents assigned to KIEFHABER SARAH H (1)· patent assignee history
2013Patents assigned to KOHLER JOYLEE (1)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| AVAYA INC | 8 | 2009–2013 |
| PADDOCK HENRY Rself | 2 | 2012–2013 |
| GEIST MARC | 1 | 2013 |
| KIEFHABER SARAH H | 1 | 2013 |
| KOHLER JOYLEE | 1 | 2013 |
Locations
| Location | Patents | Span |
|---|---|---|
| Boulder, CO, US | 8 | 2009–2013 |