Inventor
Aaron Wellman
Inventor
Annandale, VA, US
Overview
Patents· 14 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication52%
G10LSpeech analysis techniques or speech synthesis19%
G06FElectric digital data processing7%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes7%
G16HHealthcare informatics, i.e. information and communication technology [ict] specially adapted for the handling or processing of medical or healthcare data7%
H04LTransmission of digital information, e.g. telegraphic communication7%
PatentTitleYear
10,666,804System and method for managing customer interactions for contact center based on agent proximity202010,382,626Routing user communications to agents201910,225,407Pinning in an interactive media/voice response system201910,063,701Custom grammars builder platform201810,027,618Social media feedback for routing user communications20189,992,341System and method for managing customer interactions for contact center based on agent proximity20189,900,438'Pinning in an interactive media/voice response system'20189,866,692'Routing user communications to agents'20189,742,913'Recording user communications'20179,712,481'Social media feedback for routing user communications'20179,706,050'Routing user communications to agents'20179,571,646'Routing user communications to agents'20179,313,332'Routing user communications to agents'20169,148,512'Routing user communications to agents'2015Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2015–2016Patents assigned to ANGEL COM INC (2)· patent assignee history
2015–2020Based in Annandale, VA, US· patent location history
2017–2020Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (12)· patent assignee history
2017–2018Patents assigned to ANGEL COM INCORPORATED (3)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 12 | 2017–2020 |
| ANGEL COM INCORPORATED | 3 | 2017–2018 |
| ANGEL COM INC | 2 | 2015–2016 |
Locations
| Location | Patents | Span |
|---|---|---|
| Annandale, Virginia, US | 14 | 2015–2020 |