Inventor
Conor McGann
Inventor
San Carlos, CA, US
Overview
Patents· 14 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication33%
G06FElectric digital data processing22%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes19%
G06NComputing arrangements based on specific computational models11%
G10LSpeech analysis techniques or speech synthesis7%
H04LTransmission of digital information, e.g. telegraphic communication7%
PatentTitleYear
11,134,153System and method for managing a dialog between a contact center system and a user thereof202111,134,152System and method for managing a dialog between a contact center system and a user thereof202111,019,205System and method for dynamic dialog control for contact center system202110,630,838System and method for dynamic dialog control for contact center systems202010,419,614System and method for predictive routing based on a customer journey patience201910,373,171System and method for making engagement offers based on observed navigation path201910,127,321Proactive knowledge offering system and method20189,866,695'System and method for predictive routing based on a customer journey patience'20189,723,151'Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience'20179,716,792'System and method for generating a network of contact center agents and customers for optimized routing of interactions'20179,635,181'Optimized routing of interactions to contact center agents based on machine learning'20178,521,818'Methods and apparatus for recognizing and acting upon user intentions expressed in on-line conversations and similar environments'20136,947,982'Distributed session services'20056,920,476'Messaging system for computers'2005Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2005Patents assigned to I2 TECHNOLOGIES US INC (2)· patent assignee history
2005Based in Austin, TX, US· patent location history
2013Patents assigned to DAVITZ JEFFREY ERIC (1)· patent assignee history
2013Patents assigned to MCGANN CONOR (1)· patent assignee history
2013Patents assigned to SOLARIAT INC (1)· patent assignee history
2013–2021Based in San Carlos, CA, US· patent location history
2017–2021Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (11)· patent assignee history
2021Based in Daly City, CA, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 11 | 2017–2021 |
| I2 TECHNOLOGIES US INC | 2 | 2005 |
| DAVITZ JEFFREY ERIC | 1 | 2013 |
| MCGANN CONORself | 1 | 2013 |
| SOLARIAT INC | 1 | 2013 |
Locations
| Location | Patents | Span |
|---|---|---|
| San Carlos, California, US | 10 | 2013–2021 |
| Daly City, California, US | 2 | 2021 |
| Austin, Texas, US | 2 | 2005 |