LexDanaLexDanabeta
Inventor

Charles Dazler Knuff

Inventor
Carlsbad, CA, US

Overview

23→
Patents
2000–2021
Patent span
Electricity
Primary field (CPC H)

Patents· 23 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

G06Qprimary
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes22%
H04LTransmission of digital information, e.g. telegraphic communication21%
H04MTelephonic communication20%
G06FElectric digital data processing15%
H04WWireless communication networks9%
Y02PClimate change mitigation technologies in the production or processing of goods6%
G06KGraphical data reading2%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests2%
G06NComputing arrangements based on specific computational models1%
G06VImage or video recognition or understanding1%
PatentTitleYear
11,080,607Data platform for automated pharmaceutical research using knowledge graph20219,537,933'Server-client interaction and information management system'20179,350,808'Method for routing transactions between internal and external partners in a communication center'20168,971,216'Method for routing transactions between internal and external partners in a communication center'20158,316,128'Methods and system for creating and managing identity oriented networked communication'20128,250,150'Methods and apparatus for identifying and facilitating a social interaction structure over a data packet network'20127,779,067'User specific support in communications systems'20107,120,700'Method and system for processing multi-media transactions in a communication center'20067,039,857'Method and apparatus for building multimedia applications using interactive multimedia viewers'20066,910,072'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20056,874,119'Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center'20056,718,366'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20046,539,419'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20036,381,640'Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center'20026,370,508'Interface engine for managing business processes within a multimedia communication-center'20026,345,305'Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions'20026,332,154'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20016,230,197'Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center'20016,212,178'Method and apparatus for selectively presenting media-options to clients of a multimedia call center'20016,170,011'Method and apparatus for determining and initiating interaction directionality within a multimedia communication center'20016,167,395'Method and apparatus for creating specialized multimedia threads in a multimedia communication center'20006,138,139'Method and apparatus for supporting diverse interaction paths within a multimedia communication center'20006,108,711'Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions'2000

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2000–2016Patents assigned to GENESYS TELECOMM LAB INC (19)· patent assignee history
2000–2016Based in Carlsbad, CA, US· patent location history
2001–2015Based in Carksbad, CA, US· patent location history
2012–2015Patents assigned to BECK CHRISTOPHER CLEMMETT MACLEOD (3)· patent assignee history
2012–2017Patents assigned to FORTE INTERNET SOFTWARE INC (3)· patent assignee history
2012–2015Patents assigned to KNUFF CHARLES DAZLER (3)· patent assignee history
2012–2015Patents assigned to POWERS JAMES KARL (3)· patent assignee history
2012–2017Based in Palomar Mountain, CA, US· patent location history
2021Based in Dallas, TX, US· patent location history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
GENESYS TELECOMM LAB INC192000–2016
BECK CHRISTOPHER CLEMMETT MACLEOD32012–2015
FORTE INTERNET SOFTWARE INC32012–2017
KNUFF CHARLES DAZLERself32012–2015
POWERS JAMES KARL32012–2015
Locations
LocationPatentsSpan
Carlsbad, California, US132000–2016
Carksbad, California, US62001–2015
Palomar Mountain, California, US32012–2017
Dallas, Texas, US12021