Inventor
STEVEN WARE JONES
Inventor
US
Overview
Patents· 14 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
G06Fprimary
G06FElectric digital data processing29%
G06NComputing arrangements based on specific computational models15%
H04LTransmission of digital information, e.g. telegraphic communication15%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes12%
G10LSpeech analysis techniques or speech synthesis9%
G06KGraphical data reading3%
G06VImage or video recognition or understanding3%
G08BSignalling systems, e.g. personal calling systems3%
G08GTraffic control systems3%
G09BEducational or demonstration appliances3%
PatentTitleYear
12,229,511Automatically generated question suggestions202512,008,919Computer assisted linguistic training including machine learning202411,941,367Question generation by intent prediction202411,657,810Query routing for bot-based query response202311,651,250Automatically generated conversation output202311,563,705Notification escalation based on visual recognition202311,522,730Customized meeting notes202211,477,142Question suggestion and agent transfer to advance a customer support conversation202211,461,788Matching a customer and customer representative dynamically based on a customer representative's past performance202211,392,647Intent-based question suggestion engine to advance a transaction conducted via a chatbot202211,227,250Rating customer representatives based on past chat transcripts202211,210,677Measuring the effectiveness of individual customer representative responses in historical chat transcripts202111,157,707Natural language response improvement in machine assisted agents202111,138,212Natural language response recommendation clustering for rapid retrieval2021Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2021–2025Patents assigned to IBM (14)· patent assignee history
2021–2025Based in US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| IBM | 14 | 2021–2025 |
Locations
| Location | Patents | Span |
|---|---|---|
| US | 14 | 2021–2025 |