Inventor
Akbar Riahi
Inventor
El Sobrante, CA, US
Overview
Patents· 9 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication53%
G06NComputing arrangements based on specific computational models33%
H04LTransmission of digital information, e.g. telegraphic communication7%
H04QSelecting7%
PatentTitleYear
10,498,896Customer controlled interaction management201910,171,659Customer portal of an intelligent automated agent for a contact center20199,900,437'Customer controlled interaction management'20189,654,637'Customer controlled interaction management'20179,648,167'Back office services of an intelligent automated agent for a contact center'20179,386,152'Intelligent automated agent and interactive voice response for a contact center'20169,008,283'Customer portal of an intelligent automated agent for a contact center'20158,767,948'Back office services of an intelligent automated agent for a contact center'20146,636,503'Method and system for communicating with a telecommunications switch'2003Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2003Patents assigned to SIEMENS INF & COMM NETWORKS (1)· patent assignee history
2003Based in Belmont, CA, US· patent location history
2014–2016Patents assigned to GENESYS TELECOMM LAB INC (3)· patent assignee history
2014–2019Based in El Sobrante, CA, US· patent location history
2017–2019Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (5)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 5 | 2017–2019 |
| GENESYS TELECOMM LAB INC | 3 | 2014–2016 |
| SIEMENS INF & COMM NETWORKS | 1 | 2003 |
Locations
| Location | Patents | Span |
|---|---|---|
| El Sobrante, California, US | 8 | 2014–2019 |
| Belmont, California, US | 1 | 2003 |