Inventor
Vladimir Mezhibovsky
Inventor
San Francisco, CA, US
Overview
Patents· 41 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication41%
H04LTransmission of digital information, e.g. telegraphic communication18%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes17%
H04WWireless communication networks10%
G06FElectric digital data processing8%
H05KPrinted circuits5%
PatentTitleYear
10,708,428System and method for site aware routing for callback202010,701,206System and method for contact center communications202010,645,226System and method for interaction callback pacing202010,536,578Pacing in knowledge worker engagement202010,498,896Customer controlled interaction management201910,447,859System and method for exposing customer availability to contact center agents201910,440,185System and method for contact center shared economy201910,440,182Management of transaction routing to enterprise agents201910,382,475System and method for preventing attacks in communications201910,289,982Context aware interaction201910,291,781Best match interaction set routing201910,171,655Method for assembling a business process and for orchestrating the process based on process beneficiary information201910,122,858System and method for interacting with customer contact center over a mobile device201810,114,886Method for interacting with a group of individuals as a single contact20189,986,096System and method for site aware routing for callback20189,979,825System and method for exposing customer availability to contact center agents20189,955,012Pacing in knowledge worker engagement20189,934,491Context aware interaction20189,900,437'Customer controlled interaction management'20189,900,435'Best match interaction set routing'20189,838,537System for indicating priority levels for transaction and task engagement in a call center20179,760,621'Method for interacting with a group of individuals as a single contact'20179,654,637'Customer controlled interaction management'20179,654,634'Management of transaction routing to enterprise agents'20179,621,727'System and method for call and data matching in a contact center'20179,578,071'Context aware interaction'20179,578,172'System and method for providing interaction history via a customer application'20179,560,199'Voice response processing'20179,531,878'System and method for access number distribution in a contact center'20169,392,115'System and method for contact center activity routing based on agent preferences'20169,357,069'System for indicating priority levels for transaction and task engagement in a call center'20169,159,037'Context aware interaction'20159,160,855'System and method for call and data matching in a contact center'20159,088,656'System and method for access number distribution in a contact center'20159,082,109'Method for assembling a business process and for orchestrating the process based on process beneficiary information'20158,995,644'System and method for exposing customer availability to contact center agents'20158,830,876'Method for interacting with a group of individuals as a single contact'20148,781,103'System and method for call and data matching in a contact center'20148,351,594'System for indicating priority levels for transaction and task engagement in a call center'20138,275,647'Method for assembling a business process and for orchestrating the process based on process beneficiary information'20128,259,924'System for creation and dynamic management of incoming interactions'2012Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2012–2016Patents assigned to GENESYS TELECOMM LAB INC (12)· patent assignee history
2012–2019Patents assigned to MEZHIBOVSKY VLADIMIR (8)· patent assignee history
2012–2018Patents assigned to KOROLEV NIKOLAY (5)· patent assignee history
2012–2020Based in San Francisco, CA, US· patent location history
2013–2018Patents assigned to RISTOCK HERBERT (4)· patent assignee history
2016–2020Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (28)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 28 | 2016–2020 |
| GENESYS TELECOMM LAB INC | 12 | 2012–2016 |
| MEZHIBOVSKY VLADIMIRself | 8 | 2012–2019 |
| KOROLEV NIKOLAY | 5 | 2012–2018 |
| RISTOCK HERBERT | 4 | 2013–2018 |
Locations
| Location | Patents | Span |
|---|---|---|
| San Francisco, California, US | 41 | 2012–2020 |