Inventor
SUSHAMA SHELKE
Inventor
IN
Overview
Patents· 4 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
G06Qprimary
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes25%
G06VImage or video recognition or understanding25%
H04MTelephonic communication25%
G10LSpeech analysis techniques or speech synthesis13%
H04LTransmission of digital information, e.g. telegraphic communication13%
PatentTitleYear
12,581,016Confirming alignment between contemporaneous visual and audio feedback of the agent during customer calls202612,561,694Real time channel affinity derivation202612,512,992Real time channel affinity derivation202512,457,295Real time AI/ML based monitoring and triggering app to destress contact center associates2025Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2025–2026Patents assigned to BANK OF AMERICA (4)· patent assignee history
2025–2026Based in IN· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| BANK OF AMERICA | 4 | 2025–2026 |
Locations
| Location | Patents | Span |
|---|---|---|
| IN | 4 | 2025–2026 |