Inventor
Keith R. McFarlane
Inventor
Pleasanton, CA, US
Overview
Patents· 6 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication67%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes22%
G06FElectric digital data processing11%
PatentTitleYear
8,929,536'Multi-channel pivoting'20156,766,014'Customer service by batch'20046,704,410'System for automatically assigning skill levels to multiple skilled agents in call center agent assignment applications'20046,690,788'Integrated work management engine for customer care in a communication system'20046,463,346'Workflow-scheduling optimization driven by target completion time'20026,453,038'System for integrating agent database access skills in call center agent assignment applications'2002Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2002–2004Patents assigned to AVAYA TECHNOLOGY CORP (3)· patent assignee history
2002–2004Based in Denver, CO, US· patent location history
2002Based in Aurora, CO, US· patent location history
2004Patents assigned to AVAYA INC (2)· patent assignee history
2004–2015Based in Pleasanton, CA, US· patent location history
2015Patents assigned to LIVEOPS INC (1)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| AVAYA TECHNOLOGY CORP | 3 | 2002–2004 |
| AVAYA INC | 2 | 2004 |
| LIVEOPS INC | 1 | 2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Pleasanton, California, US | 3 | 2004–2015 |
| Denver, CO, US | 2 | 2002–2004 |
| Aurora, CO, US | 1 | 2002 |