Inventor
David Gustafson
Inventor
Lake Bluff, IL, US
Overview
Patents· 60 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication40%
G10LSpeech analysis techniques or speech synthesis27%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes13%
H04LTransmission of digital information, e.g. telegraphic communication5%
G06FElectric digital data processing4%
A47GHousehold or table equipment2%
G08CTransmission systems for measured values, control or similar signals2%
H04BTransmission2%
A47JKitchen equipment1%
B05BSpraying apparatus1%
PatentTitleYear
10,748,534Personality-based chatbot and methods including non-text input202010,601,994Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center202010,419,611System and methods for determining trends in electronic communications201910,410,636Methods and system for reducing false positive voice print matching201910,289,967Customer-based interaction outcome prediction methods and system201910,276,055Essay analytics system and methods201910,225,403Outbound customer interaction pairing methods and systems201910,218,850Real-time customer profile based predictive routing201910,194,029System and methods for analyzing online forum language201910,152,681Customer-based interaction outcome prediction methods and system201810,129,394Telephonic communication routing system based on customer satisfaction201810,129,402Customer satisfaction analysis of caller interaction event data system and methods201810,104,233Coaching portal and methods based on behavioral assessment data201810,084,918Delayed-assignment predictive routing and methods201810,021,248Method and system for analyzing caller interaction event data20189,942,400System and methods for analyzing multichannel communications including voice data20189,936,075Adaptive occupancy real-time predictive routing20189,847,084Personality-based chatbot and methods20179,848,085Customer satisfaction-based predictive routing and methods20179,837,078Methods and apparatus for identifying fraudulent callers20179,837,079Methods and apparatus for identifying fraudulent callers20179,699,307'Method and system for automatically routing a telephonic communication'20179,692,894'Customer satisfaction system and method based on behavioral assessment data'20179,667,788'Responsive communication system for analyzed multichannel electronic communication'20179,667,795'Dynamic occupancy predictive routing and methods'20179,571,650'Method and system for generating a responsive communication based on behavioral assessment data'20179,565,312'Real-time predictive routing'20179,432,511'Method and system of searching for communications for playback or analysis'20169,407,768'Methods and system for analyzing multichannel electronic communication data'20169,398,157'Optimized predictive routing and methods'20169,390,706'Personality-based intelligent personal assistant system and methods'20169,357,071'Method and system for analyzing a communication by applying a behavioral model thereto'20169,270,826'System for automatically routing a communication'20169,225,841'Method and system for selecting and navigating to call examples for playback or analysis'20159,191,510'Methods and system for analyzing multichannel electronic communication data'20159,137,372'Real-time predictive routing'20159,137,373'Real-time predictive routing'20159,124,701'Method and system for automatically routing a telephonic communication'20159,106,748'Optimized predictive routing and methods'20159,083,801'Methods and system for analyzing multichannel electronic communication data'20159,083,804'Optimized predictive routing and methods'20158,983,054'Method and system for automatically routing a telephonic communication'20158,891,754'Method and system for automatically routing a telephonic communication'20148,867,733'Real-time predictive routing'20148,781,102'Method and system for analyzing a communication by applying a behavioral model thereto'20148,713,827'Advertising device and method'20148,718,262'Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication'20148,611,523'Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation'20138,594,285'Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto'20138,170,195'Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center'20128,094,790'Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center'20128,094,803'Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto'20128,023,639'Method and system determining the complexity of a telephonic communication received by a contact center'20117,995,717'Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto'20117,869,586'Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics'20117,740,153'Dispensing container for two beverages'20107,154,566'Programmable universal remote control unit and method of programming same'20067,046,185'Programmable universal remote control unit and method of programming same'20066,555,180'System and method for direct fabrication of micro/macro scale objects in a vacuum using electromagnetic steering'20035,265,767'Container and dispenser for two beverages'1993Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2003Based in Waterloo, IA, US· patent location history
2006Based in Gilbert, AZ, US· patent location history
2010–2014Based in Plymouth, MN, US· patent location history
2011–2020Patents assigned to MATTERSIGHT CORP (53)· patent assignee history
2011–2019Based in Lake Forest, IL, US· patent location history
2012–2019Patents assigned to BROWN DOUGLAS (9)· patent assignee history
2012–2019Patents assigned to CONWAY KELLY (9)· patent assignee history
2012–2019Patents assigned to DANSON CHRISTOPHER (9)· patent assignee history
2012–2019Patents assigned to GUSTAFSON DAVID (9)· patent assignee history
2014–2020Based in Lake Bluff, IL, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| MATTERSIGHT CORP | 53 | 2011–2020 |
| BROWN DOUGLAS | 9 | 2012–2019 |
| CONWAY KELLY | 9 | 2012–2019 |
| DANSON CHRISTOPHER | 9 | 2012–2019 |
| GUSTAFSON DAVIDself | 9 | 2012–2019 |
Locations
| Location | Patents | Span |
|---|---|---|
| Lake Bluff, Illinois, US | 44 | 2014–2020 |
| Lake Forest, Illinois, US | 10 | 2011–2019 |
| Plymouth, Minnesota, US | 2 | 2010–2014 |
| Gilbert, AZ, US | 2 | 2006 |
| Waterloo, IA, US | 1 | 2003 |