Inventor
Sarah H. Kiefhaber
Inventor
Longmont, CO, US
Overview
Patents· 10 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication53%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes35%
H04LTransmission of digital information, e.g. telegraphic communication6%
H04WWireless communication networks6%
PatentTitleYear
10,375,244Premises enabled mobile kiosk, using customers' mobile communication device20198,938,063'Contact center service monitoring and correcting'20158,811,597'Contact center performance prediction'20148,391,463'Method and apparatus for identifying related contacts'20138,000,989'Using true value in routing work items to resources'20117,953,859'Data model of participation in multi-channel and multi-party contacts'20117,936,867'Multi-service request within a contact center'20117,734,032'Contact center and method for tracking and acting on one and done customer contacts'20107,711,104'Multi-tasking tracking agent'20106,978,247'Multimedia customer care center having a layered control architecture'2005Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2005–2011Based in Boulder, CO, US· patent location history
2010–2019Patents assigned to AVAYA INC (9)· patent assignee history
2010–2019Based in Longmont, CO, US· patent location history
2013–2019Patents assigned to KIEFHABER SARAH H (4)· patent assignee history
2013–2015Patents assigned to KOHLER JOYLEE (3)· patent assignee history
2014–2015Patents assigned to HACKBARTH KENNETH R (2)· patent assignee history
2014–2015Patents assigned to JENSON MURRAY (2)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| AVAYA INC | 9 | 2010–2019 |
| KIEFHABER SARAH Hself | 4 | 2013–2019 |
| KOHLER JOYLEE | 3 | 2013–2015 |
| HACKBARTH KENNETH R | 2 | 2014–2015 |
| JENSON MURRAY | 2 | 2014–2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Longmont, CO, US | 6 | 2010–2019 |
| Boulder, CO, US | 4 | 2005–2011 |