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Inventor

David C. Mullen

Inventor
Newcastle, WA, US

Overview

12→
Patents
1995–2013
Patent span
Electricity
Primary field (CPC H)

Patents· 12 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary
H04MTelephonic communication45%
G06FElectric digital data processing15%
B43KImplements for writing or drawing10%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes10%
H04QSelecting10%
H04LTransmission of digital information, e.g. telegraphic communication5%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests5%
PatentTitleYear
8,499,301'Dynamically allocating server resources to competing classes of work based upon achievement of service goals'20137,885,401'Method and apparatus to forecast the availability of a resource'20117,817,796'Coordinating work assignments for contact center agents'20107,386,850'Arrangement for scheduling tasks based on probability of availability of resources at a future point in time'20087,266,193'Adaptive feedback arrangement for controlling agent availability service level in a predictive dialer'20077,200,219'Dynamically allocating server resources to competing classes of work based upon achievement of service goals'20077,170,990'Autonomous dispatcher method and apparatus'20077,095,841'Queued task/queued resource state forecaster'20066,636,599'Reserving resources for anticipated work items via simulated work items'20036,560,649'Hierarchical service level remediation for competing classes based upon achievement of service level goals'20036,272,544'Dynamically assigning priorities for the allocation of server resources to completing classes of work based upon achievement of server level goals'20015,467,391'Integrated intelligent call blending'1995

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

1995Patents assigned to DIGITAL SYSTEMS INT (1)· patent assignee history
1995Based in Renton, WA, US· patent location history
2001–2008Patents assigned to AVAYA TECHNOLOGY CORP (8)· patent assignee history
2001–2013Based in Newcastle, WA, US· patent location history
2010–2013Patents assigned to AVAYA INC (3)· patent assignee history
2013Patents assigned to EDWARDS THOMAS J (1)· patent assignee history
2013Patents assigned to MULLEN DAVID C (1)· patent assignee history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
AVAYA TECHNOLOGY CORP82001–2008
AVAYA INC32010–2013
DIGITAL SYSTEMS INT11995
EDWARDS THOMAS J12013
MULLEN DAVID Cself12013
Locations
LocationPatentsSpan
Newcastle, Washington, US112001–2013
Renton, Washington, US11995