Inventor

Herbert Willi Artur Ristock

Inventor

Walnut Creek, CA, US

Overview

2008–2021

Patent span

Electricity

Primary field (CPC H)

Patents· 132 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary

H04MTelephonic communication40%

G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes20%

H04LTransmission of digital information, e.g. telegraphic communication19%

G06FElectric digital data processing11%

H04WWireless communication networks4%

G06NComputing arrangements based on specific computational models2%

H04NPictorial communication, e.g. television2%

H04QSelecting1%

G09BEducational or demonstration appliances0%

G10LSpeech analysis techniques or speech synthesis0%

PatentTitleYear

10,986,232Systems and methods for sizing modular routing applications2021 10,726,112Trust in physical networks2020 10,708,428System and method for site aware routing for callback2020 10,701,206System and method for contact center communications2020 10,666,804System and method for managing customer interactions for contact center based on agent proximity2020 10,645,226System and method for interaction callback pacing2020 10,607,167System and method for intelligent task management and routing based on physiological sensor input data2020 10,567,587Resource sharing in a peer-to-peer network of contact center nodes2020 10,536,578Pacing in knowledge worker engagement2020 10,497,003System and method for managing customer interactions2019 10,484,539System and method for managing interaction flow for contact centers2019 10,469,664System and method for managing multi-channel engagements2019 10,447,859System and method for exposing customer availability to contact center agents2019 10,440,185System and method for contact center shared economy2019 10,440,182Management of transaction routing to enterprise agents2019 10,432,794System and method for distributed dynamic resource commitment2019 10,419,614System and method for predictive routing based on a customer journey patience2019 10,382,475System and method for preventing attacks in communications2019 10,373,171System and method for making engagement offers based on observed navigation path2019 10,356,103Authentication system and method based on authentication annotations2019 10,346,635System and method for data management and task routing based on data tagging2019 10,348,899Interaction request processing according to client pre-configured schedule2019 10,298,766Workload distribution with resource awareness2019 10,289,817Trust conferencing apparatus and methods in digital communication2019 10,291,781Best match interaction set routing2019 10,289,982Context aware interaction2019 10,277,744System and method for performance-based routing of interactions in a contact center2019 10,264,123System for facilitating loosely configured service worker groups in a dynamic call center environment2019 10,250,753Customer-centric network-based conferencing2019 10,222,933System and method for managing multiple interactions2019 10,171,669System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations2019 10,171,659Customer portal of an intelligent automated agent for a contact center2019 10,171,672System and method for dynamic call diversion2019 10,162,685System and method for intelligent task management and routing2018 10,158,757System and method for optimizing contact center resource groups2018 10,158,761System and method for distributed dynamic resource commitment2018 10,152,727System and method for marketing attribution in an enterprise2018 10,154,138System and method for optimizing physical placement of contact center agents on a contact center floor2018 10,127,321Proactive knowledge offering system and method2018 10,114,886Method for interacting with a group of individuals as a single contact2018 10,116,799Enhancing work force management with speech analytics2018 10,110,747Activities assignment optimization for multi-skill contact center2018 10,101,974Contact center application creating using reusable program modules2018 10,104,178System for managing communications activated by a trigger event2018 10,038,787System and method for managing and transitioning automated chat conversations2018 10,038,783System and method for handling interactions with individuals with physical impairments2018 10,033,868System and method for anticipating and preloading data in a customer contact center2018 10,007,919System and method for managing customer interactions2018 9,998,599Virtual interactions in contact center operations2018 9,992,341System and method for managing customer interactions for contact center based on agent proximity2018 9,992,338System and method for anticipating user interaction in a customer contact center2018 9,986,096System and method for site aware routing for callback2018 9,979,737Scoring persons and files for trust in digital communication2018 9,979,825System and method for exposing customer availability to contact center agents2018 9,967,397System for facilitating loosely configured service worker groups in a dynamic call center environment2018 9,955,012Pacing in knowledge worker engagement2018 9,948,781Interaction request processing according to client pre-configured schedule2018 9,934,491Context aware interaction2018 9,912,816'Workload distribution with resource awareness'2018 9,912,810'System and method for chat automation'2018 9,912,815'System and method for performance-based routing of interactions in a contact center'2018 9,900,435'Best match interaction set routing'2018 9,900,437'Customer controlled interaction management'2018 9,888,122'System and method for dynamic call diversion'2018 9,866,693'System and method for monitoring progress of automated chat conversations'2018 9,866,627'Federated uptake throttling'2018 9,866,695'System and method for predictive routing based on a customer journey patience'2018 9,848,084Adaptable business objective routing for a contact center2017 9,838,537System for indicating priority levels for transaction and task engagement in a call center2017 9,823,949'System and method for intelligent task management and routing'2017 9,781,270'System and method for case-based routing for a contact'2017 9,774,739'Resource sharing in a peer-to-peer network of contact center nodes'2017 9,762,733'System and method for recommending communication mediums based on predictive analytics'2017 9,760,621'Method for interacting with a group of individuals as a single contact'2017 9,729,492'Intelligent resource manager service recovery including request retransmissions'2017 9,723,145'System and method for analysis and correlation of scoring and customer satisfaction'2017 9,723,151'Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience'2017 9,716,792'System and method for generating a network of contact center agents and customers for optimized routing of interactions'2017 9,674,361'System and method for intelligent task management in a workbin'2017 9,654,637'Customer controlled interaction management'2017 9,654,634'Management of transaction routing to enterprise agents'2017 9,648,167'Back office services of an intelligent automated agent for a contact center'2017 9,635,181'Optimized routing of interactions to contact center agents based on machine learning'2017 9,628,463'Trust-interactive communication applications'2017 9,609,131'Activities assignment optimization for multi-skill contact center'2017 9,596,350'Virtual interactions in contact center operations'2017 9,588,830'Local survivability in a distributed contact center environment'2017 9,578,071'Context aware interaction'2017 9,577,938'Method and system for propagating statistics between federated contact center sites for use in event distribution'2017 9,553,988'System and methods for scheduling and optimizing inbound call flow to a call center'2017 9,553,755'Method for implementing and executing communication center routing strategies represented in extensible markup language'2017 9,547,847'System for determining presence of and authorizing a quorum to transact business over a network'2017 9,537,890'Trust in physical networks'2017 9,525,640'System and method for controlling lifespan of interaction requests'2016 9,491,294'System and method for marketing attribution in an enterprise'2016 9,451,090'System and method for performance-based routing of interactions in a contact center'2016 9,444,936'Interaction request processing according to client pre-configured schedule'2016 9,420,101'System for facilitating loosely configured service worker groups in a dynamic call center environment'2016 9,392,112'Flow designer for contact centers'2016 9,392,115'System and method for contact center activity routing based on agent preferences'2016 9,386,152'Intelligent automated agent and interactive voice response for a contact center'2016 9,357,069'System for indicating priority levels for transaction and task engagement in a call center'2016 9,350,867'System and method for anticipatory dynamic customer segmentation for a contact center'2016 9,325,844'System and method for monitoring health of deployment states for a contact center'2016 9,195,956'Federated uptake throttling'2015 9,159,037'Context aware interaction'2015 9,154,627'Activities assignment optimization for multi-skill contact center'2015 9,141,772'Trust conferencing apparatus and methods in digital communication'2015 9,123,032'System for determining presence of and authorizing a quorum to transact business over a network'2015 9,077,803'System for facilitating loosely configured service worker groups in a dynamic call center environment'2015 9,049,205'System and methods for locating and acquisitioning a service connection via request broadcasting over a data packet network'2015 9,008,283'Customer portal of an intelligent automated agent for a contact center'2015 8,995,644'System and method for exposing customer availability to contact center agents'2015 8,989,367'System and method for monitoring health of deployment states for a contact center'2015 8,949,470'Federated access'2015 8,935,394'Method and system for propagating statistics between federated contact center sites for use in event distribution'2015 8,934,612'Customer-centric network-based conferencing'2015 8,904,031'Federated uptake throttling'2014 8,830,876'Method for interacting with a group of individuals as a single contact'2014 8,824,664'System and method for controlling lifespan of interaction requests'2014 8,792,632'System and methods for scheduling and optimizing inbound call flow to a call center'2014 8,767,947'System and method for testing and deploying rules'2014 8,767,948'Back office services of an intelligent automated agent for a contact center'2014 8,666,056'System for facilitating loosely configured service worker groups in a dynamic call center environment'2014 8,370,480'Method and system for propagating statistics between federated contact center sites for use in event distribution'2013 8,351,594'System for indicating priority levels for transaction and task engagement in a call center'2013 8,325,215'Trust conferencing apparatus and methods in digital communication'2012 8,135,774'Virtual contact center with dynamic routing'2012 8,085,693'Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centers'2011 7,907,598'Method for implementing and executing communication center routing strategies represented in extensible markup language'2011 7,792,254'System for distributing VXML capabilities for execution on client devices'2010 7,376,227'Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center'2008

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2008–2016Patents assigned to GENESYS TELECOMM LAB INC (34)· patent assignee history

2008–2021Based in Walnut Creek, CA, US· patent location history

2011–2019Patents assigned to RISTOCK HERBERT WILLI ARTUR (14)· patent assignee history

2012–2018Patents assigned to GALVIN BRIAN (6)· patent assignee history

2013–2019Patents assigned to MEZHIBOVSKY VLADIMIR (6)· patent assignee history

2016–2021Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (96)· patent assignee history

2018Based in Daly City, CA, US· patent location history

Inventor activity

Assignee and location history derived from the patent record.

Assignees

Assignee	Patents	Span
GENESYS TELECOMMUNICATIONS LABORATORIES INC	96	2016–2021
GENESYS TELECOMM LAB INC	34	2008–2016
RISTOCK HERBERT WILLI ARTURself	14	2011–2019
GALVIN BRIAN	6	2012–2018
MEZHIBOVSKY VLADIMIR	6	2013–2019

Locations

Location	Patents	Span
Walnut Creek, California, US	131	2008–2021
Daly City, California, US	1	2018