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Inventor

Mike Bourke

Inventor
San Francisco, CA, US

Overview

10→
Patents
2010–2014
Patent span
Physics
Primary field (CPC G)

Patents· 10 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

G06Qprimary
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes64%
H04MTelephonic communication29%
H04LTransmission of digital information, e.g. telegraphic communication7%
PatentTitleYear
8,705,723'Systems and methods for scheduling contact center agents'20148,463,638'Systems and methods for automatic scheduling of a workforce'20138,117,064'Systems and methods for workforce optimization and analytics'20128,112,298'Systems and methods for workforce optimization'20128,108,237'Systems for integrating contact center monitoring, training and scheduling'20127,826,608'Systems and methods for calculating workforce staffing statistics'20107,734,783'Systems and methods for determining allocations for distributed multi-site contact centers'20107,672,746'Systems and methods for automatic scheduling of a workforce'20107,660,406'Systems and methods for integrating outsourcers'20107,660,407'Systems and methods for scheduling contact center agents'2010

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2010–2013Patents assigned to VERINT AMERICAS INC (9)· patent assignee history
2010–2014Based in San Francisco, CA, US· patent location history
2012–2014Patents assigned to BOURKE MIKE (5)· patent assignee history
2012–2014Patents assigned to FAMA JASON (5)· patent assignee history
2012–2014Patents assigned to NIES JAMES GORDON (4)· patent assignee history
2012Patents assigned to BOURNE JOHN (3)· patent assignee history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
VERINT AMERICAS INC92010–2013
BOURKE MIKEself52012–2014
FAMA JASON52012–2014
NIES JAMES GORDON42012–2014
BOURNE JOHN32012
Locations
LocationPatentsSpan
San Francisco, California, US102010–2014