Inventor

Rodney A. Thomson

Inventor

Westminster, CO, US

Overview

24→

Patents

2003–2020

Patent span

Electricity

Primary field (CPC H)

Patents· 24 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary

H04MTelephonic communication55%

G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes21%

H04LTransmission of digital information, e.g. telegraphic communication11%

H04WWireless communication networks8%

G06FElectric digital data processing5%

PatentTitleYear

10,805,461Adaptive thresholding2020 10,440,179Tracking and preventing mute abuse by contact center agents2019 10,375,244Premises enabled mobile kiosk, using customers' mobile communication device2019 10,362,167Proximity based interactions with wallboards2019 9,854,095Agent statistics by location2017 9,560,202'Automatic contact center administration updates based on acceptance of a broadcast request'2017 9,531,876'Contact center replay'2016 9,414,211'Performance center mobile supervisor application'2016 9,100,482'Mobile monitoring for supervisors'2015 9,031,205'Auto-detection of environment for mobile agent'2015 9,020,132'Contact center agent filtering and relevancy ranking'2015 8,873,739'Instant message contact management in a contact center'2014 8,670,551'Contact center monitoring'2014 8,504,534'Database structures and administration techniques for generalized localization of database items'2013 8,457,300'Instant message contact management in a contact center'2013 8,000,989'Using true value in routing work items to resources'2011 7,936,867'Multi-service request within a contact center'2011 7,925,001'Methods and apparatus for contact center agent selection'2011 7,822,587'Hybrid database architecture for both maintaining and relaxing type 2 data entity behavior'2010 7,787,609'Prioritized service delivery based on presence and availability of interruptible enterprise resources with skills'2010 7,734,032'Contact center and method for tracking and acting on one and done customer contacts'2010 7,729,490'Post-termination contact management'2010 7,558,739'Method and apparatus for meeting an on-site enterprise service level objective'2009 6,636,598'Automated transaction distribution system and method implementing transaction distribution to unavailable agents'2003

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2003–2020Based in Westminster, CO, US· patent location history

2009–2020Patents assigned to AVAYA INC (23)· patent assignee history

2013–2019Patents assigned to THOMSON RODNEY A (7)· patent assignee history

2014–2017Patents assigned to REYNOLDS BRIAN J (4)· patent assignee history

2014–2016Patents assigned to BIRK ONKAR (2)· patent assignee history

2014–2016Patents assigned to CHU JEFF (2)· patent assignee history

Inventor activity

Assignee and location history derived from the patent record.

Assignees

Assignee	Patents	Span
AVAYA INC	23	2009–2020
THOMSON RODNEY Aself	7	2013–2019
REYNOLDS BRIAN J	4	2014–2017
BIRK ONKAR	2	2014–2016
CHU JEFF	2	2014–2016

Locations

Location	Patents	Span
Westminster, CO, US	24	2003–2020