Inventor
Emir MUNOZ
Inventor
IE
Overview
Patents· 5 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication40%
G06FElectric digital data processing20%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes20%
G06NComputing arrangements based on specific computational models10%
G10LSpeech analysis techniques or speech synthesis10%
PatentTitleYear
12,499,872Generating data features from speech and sentiment analytics for enhanced predictive routing202512,425,519Systems and methods for relative gain in predictive routing202512,225,159Technologies for adaptive predictive routing in contact center systems202511,778,099Systems and methods relating to predictive routing and occupancy balancing202311,568,305System and method for customer journey event representation learning and outcome prediction using neural sequence models2023Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2023–2025Patents assigned to GENESYS CLOUD SERVICES INC (4)· patent assignee history
2023Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (1)· patent assignee history
2023–2025Based in IE· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS CLOUD SERVICES INC | 4 | 2023–2025 |
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 1 | 2023 |
Locations
| Location | Patents | Span |
|---|---|---|
| IE | 5 | 2023–2025 |