Inventor

George Erhart

Inventor

Loveland, CO, US

Overview

2001–2021

Patent span

Electricity

Primary field (CPC H)

Patents· 92 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary

H04MTelephonic communication22%

G06FElectric digital data processing15%

H04LTransmission of digital information, e.g. telegraphic communication14%

G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes12%

H04WWireless communication networks8%

G10LSpeech analysis techniques or speech synthesis6%

B25JManipulators5%

A47LDomestic washing or cleaning2%

G05BControl or regulating systems in general2%

G05DSystems for controlling or regulating non-electric variables2%

PatentTitleYear

11,120,410Communication systems for multi-source robot control2021 11,093,590Selection of robot operation mode from determined compliance with a security criteria2021 11,064,074Enhanced digital messaging2021 11,049,141Location enhancements for mobile messaging2021 10,873,538Automatic cloud capacity adjustment2020 10,866,585Command and control of a robot by a contact center with third-party monitoring2020 10,810,599Live assist2020 10,621,539Contact center delivery in-building homing service2020 10,599,765Semantic translation model training2020 10,425,363Social messaging hold and wait treatment systems2019 10,410,007Selection of robot operation mode from determined compliance with a security criteria2019 10,350,757Service robot assessment and operation2019 10,319,376Geo-spatial event processing2019 10,216,182Command and control of a robot by a contact center with third-party monitoring2019 10,212,587Authentication based on geo-location history2019 10,210,472Contact center delivery in-building homing service2019 10,198,760Kiosk escalation2019 10,134,391System and method for dynamic ASR based on social media2018 10,124,491Operational parameters2018 10,069,973Agent-initiated automated co-browse2018 10,040,201Service robot communication systems and system self-configuration2018 10,032,137Communication systems for multi-source robot control2018 10,003,692System initiated dialog adjustment2018 9,975,243Movement and interaction verification2018 9,965,820Proxy-based reservation scheduling system2018 9,894,201'Ongoing text analysis to self-regulate network node allocations and contact center adjustments'2018 9,894,206'On-topic monitor'2018 9,866,696'Skill change and routing correction'2018 9,736,675'Virtual machine implementation of multiple use context executing on a communication device'2017 9,715,492'Unspoken sentiment'2017 9,646,604'System and method for dynamic ASR based on social media'2017 9,635,175'Aggregated multi-topic agent desktop'2017 9,590,985'Authentication frequency and challenge type based on application usage'2017 9,542,455'Anti-trending'2017 9,531,880'Optimization in workforce management using work assignment engine data'2016 9,454,760'Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communication'2016 9,451,085'Social media provocateur detection and mitigation'2016 9,444,940'Pseudo agent matching'2016 9,438,732'Cross-lingual seeding of sentiment'2016 9,432,325'Automatic negative question handling'2016 9,418,350'Contact center delivery in-building homing service'2016 9,378,459'Cross-domain topic expansion'2016 9,262,609'Authentication frequency and challenge type based on environmental and physiological properties'2016 9,247,061'Answer based agent routing and display method'2016 9,232,064'Contact center agent training trajectory'2016 9,152,681'Social media identity discovery and mapping for banking and government'2015 9,092,492'Social media identity discovery and mapping'2015 9,094,420'System and method for assuring quality real-time communication experience in virtual machine'2015 9,027,119'Authentication frequency and challenge type based on application usage'2015 9,020,135'Dialog compatability'2015 9,014,666'Authentication based on geo-location history'2015 8,978,117'Authentication frequency and challenge type based on environmental and physiological properties'2015 8,964,962'Dialog reorder'2015 8,918,079'Determining authentication challenge timing and type'2014 8,867,730'Contact center trend analysis and process altering system and method'2014 8,837,705'Real-time probability based contact handling time'2014 8,824,646'Method and apparatus for intelligent processing of suspend and resume operations in a call center'2014 8,789,136'Securing a device based on atypical user behavior'2014 8,724,796'Estimation of expected value for remaining work time for contact center agents'2014 8,718,622'Pervasive contact center'2014 8,644,487'Routing of contacts based on predicted escalation time'2014 8,509,419'Computer and telephony integration'2013 8,494,148'Dynamic IVR dialog based on analytics data'2013 8,478,826'Conditioning responses to emotions of text communications'2013 8,437,464'Handling of a session initiation protocol-capable telecommunications terminal that is put on hold'2013 8,416,944'Servicing calls in call centers based on caller geo-location'2013 8,405,484'Monitoring responsive objects in vehicles'2013 8,364,125'Content delivery to a telecommunications terminal that is associated with a call in progress'2013 8,331,550'Social media language identification and routing'2012 8,306,204'Variable noise control threshold'2012 8,301,619'System and method for generating queries'2012 8,244,531'Method of retaining a media stream without its private audio content'2012 8,238,530'Authenticating a user based on the user\'s ability to distinguish type-A from type-B sounds'2012 8,233,610'Assisting contact center agents and customers'2012 8,233,028'Dynamic visual background for call-center agents'2012 8,085,927'Interactive voice response system with prioritized call monitoring'2011 8,005,199'Intelligent media stream recovery'2011 7,949,106'Asynchronous event handling for video streams in interactive voice response systems'2011 7,933,836'Proxy-based, transaction authorization system'2011 7,847,813'Dynamic multimedia content stream delivery based on quality of service'2010 7,805,128'Authentication based on future geo-location'2010 7,778,397'Dynamic video generation in interactive voice response systems'2010 7,769,148'Filler video streams in interactive voice response systems'2010 7,711,095'Coordination of content streams in interactive voice response systems'2010 7,702,083'Method and apparatus for providing default media content to a calling party'2010 7,610,055'Synchronizing information across telecommunications terminals for multiple users'2009 7,471,786'Interactive voice response system with partial human monitoring'2008 7,363,212'Method and apparatus for translating a classification system into a target language'2008 7,346,151'Method and apparatus for validating agreement between textual and spoken representations of words'2008 7,249,011'Methods and apparatus for automatic training using natural language techniques for analysis of queries presented to a trainee and responses from the trainee'2007 7,142,661'Method and apparatus for interactive voice processing with visual monitoring channel'2006 6,243,678'Method and system for dynamic speech recognition using free-phone scoring'2001

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2001–2014Based in Pataskala, OH, US· patent location history

2008–2021Patents assigned to AVAYA INC (87)· patent assignee history

2010–2021Based in Loveland, CO, US· patent location history

2011–2018Patents assigned to MATULA VALENTINE C (20)· patent assignee history

2011–2018Patents assigned to ERHART GEORGE WILLIAM (16)· patent assignee history

2011–2018Patents assigned to SKIBA DAVID JOSEPH (16)· patent assignee history

2012–2017Patents assigned to SKIBA DAVID (13)· patent assignee history

2021Based in Loveland, OH, US· patent location history

Inventor activity

Assignee and location history derived from the patent record.

Assignees

Assignee	Patents	Span
AVAYA INC	87	2008–2021
MATULA VALENTINE C	20	2011–2018
ERHART GEORGE WILLIAMself	16	2011–2018
SKIBA DAVID JOSEPH	16	2011–2018
SKIBA DAVID	13	2012–2017

Locations

Location	Patents	Span
Loveland, CO, US	79	2010–2021
Pataskala, OH, US	12	2001–2014
Loveland, OH, US	1	2021