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Inventor

Joseph Daniel Sullivan

Inventor
Seattle, WA, US

Overview

16→
Patents
2013–2020
Patent span
Electricity
Primary field (CPC H)

Patents· 16 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary
H04MTelephonic communication39%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes22%
G06FElectric digital data processing17%
H04WWireless communication networks8%
G10LSpeech analysis techniques or speech synthesis6%
H04LTransmission of digital information, e.g. telegraphic communication6%
G06NComputing arrangements based on specific computational models3%
PatentTitleYear
10,554,817Automation of contact workflow and automated service agents in contact center system202010,547,747Configurable natural language contact flow202010,445,744Systems and methods for customer contact201910,277,743Configurable natural language contact flow201910,277,733Single window testing of an interactive contact workflow201910,178,600Quality-based phone routing201910,003,691On-demand generation of a contact center20189,961,192Contact workflow testing and metrics generation20189,961,191Single window testing of an interactive contact workflow20189,674,765'Quality-based phone routing'20179,384,270'Associating user accounts with source identifiers'20169,288,309'Quality-based phone routing'20169,088,649'Systems and methods for customer contact'20158,879,717'Systems and methods for customer contact'20148,824,661'Systems and methods for customer contact'20148,600,035'Systems and methods for customer contact'2013

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2013–2020Patents assigned to AMAZON TECH INC (15)· patent assignee history
2013–2015Patents assigned to DASHE JEREMY A (2)· patent assignee history
2013–2015Patents assigned to JAY JON R (2)· patent assignee history
2013–2015Patents assigned to KAUFMAN DONALD L (2)· patent assignee history
2013–2015Patents assigned to LIN YUNG-CHUN (2)· patent assignee history
2013–2019Based in Redmond, WA, US· patent location history
2016–2020Based in Seattle, WA, US· patent location history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
AMAZON TECH INC152013–2020
DASHE JEREMY A22013–2015
JAY JON R22013–2015
KAUFMAN DONALD L22013–2015
LIN YUNG-CHUN22013–2015
Locations
LocationPatentsSpan
Seattle, Washington, US112016–2020
Redmond, Washington, US52013–2019