Inventor
Robin Marie Mitchell
Inventor
Cardiff, CA, US
Overview
Patents· 19 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
G06Qprimary
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes22%
H04MTelephonic communication22%
H04LTransmission of digital information, e.g. telegraphic communication20%
G06FElectric digital data processing15%
H04WWireless communication networks9%
Y02PClimate change mitigation technologies in the production or processing of goods7%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests2%
G06KGraphical data reading1%
PatentTitleYear
9,350,808'Method for routing transactions between internal and external partners in a communication center'20168,971,216'Method for routing transactions between internal and external partners in a communication center'20157,779,067'User specific support in communications systems'20107,120,700'Method and system for processing multi-media transactions in a communication center'20067,039,857'Method and apparatus for building multimedia applications using interactive multimedia viewers'20066,910,072'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20056,874,119'Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center'20056,718,366'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20046,539,419'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20036,381,640'Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center'20026,370,508'Interface engine for managing business processes within a multimedia communication-center'20026,345,305'Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions'20026,332,154'Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface'20016,230,197'Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center'20016,212,178'Method and apparatus for selectively presenting media-options to clients of a multimedia call center'20016,170,011'Method and apparatus for determining and initiating interaction directionality within a multimedia communication center'20016,167,395'Method and apparatus for creating specialized multimedia threads in a multimedia communication center'20006,138,139'Method and apparatus for supporting diverse interaction paths within a multimedia communication center'20006,108,711'Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions'2000Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2000–2016Patents assigned to GENESYS TELECOMM LAB INC (19)· patent assignee history
2000–2016Based in Cardiff, CA, US· patent location history
2015–2016Patents assigned to ALCATEL LUCENT (2)· patent assignee history
2015Patents assigned to BECK CHRISTOPHER CLEMMETT MACLEOD (1)· patent assignee history
2015Patents assigned to BERKE JONATHAN MICHAEL (1)· patent assignee history
2015Patents assigned to JOHNSTONE JOEL A (1)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMM LAB INC | 19 | 2000–2016 |
| ALCATEL LUCENT | 2 | 2015–2016 |
| BECK CHRISTOPHER CLEMMETT MACLEOD | 1 | 2015 |
| BERKE JONATHAN MICHAEL | 1 | 2015 |
| JOHNSTONE JOEL A | 1 | 2015 |
Locations
| Location | Patents | Span |
|---|---|---|
| Cardiff, California, US | 19 | 2000–2016 |