Inventor
Gregg Kerlin
Inventor
Los Gatos, CA, US
Overview
Patents· 10 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication43%
H04QSelecting24%
H04LTransmission of digital information, e.g. telegraphic communication19%
G06FElectric digital data processing10%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests5%
PatentTitleYear
10,277,741System and method for transmitting signaling and media from a hybrid contact center operations environment201910,264,129Hybrid cloud architecture with optimized local delivery20199,948,782Hybrid cloud architecture with optimized local delivery20189,591,137'System and method for providing contact center services in a hybrid operations environment'20179,559,939'System and method for handling resource failure in a hybrid contact center operations environment'20175,265,157'Answer supervision and service selection'19934,949,373'Host load balancing'19904,943,996'Shared access to voice and information'19904,942,602'Coordinated transfer of voice and information through a network of digital switches'19904,805,209'Coordinated transfer of voice and information through a digital switch'1989Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
1989–1993Patents assigned to IBM (5)· patent assignee history
1989–2019Based in Los Gatos, CA, US· patent location history
2017–2019Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (5)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 5 | 2017–2019 |
| IBM | 5 | 1989–1993 |
Locations
| Location | Patents | Span |
|---|---|---|
| Los Gatos, California, US | 10 | 1989–2019 |