Inventor
Todd Hollenberg
Inventor
Lafayette, CA, US
Overview
Patents· 6 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication55%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes27%
G10LSpeech analysis techniques or speech synthesis18%
PatentTitleYear
10,225,407Pinning in an interactive media/voice response system201910,171,669System and method for routing interactions for a contact center based on intelligent and dynamic routing considerations20199,900,438'Pinning in an interactive media/voice response system'20189,848,084Adaptable business objective routing for a contact center20179,781,270'System and method for case-based routing for a contact'20179,350,867'System and method for anticipatory dynamic customer segmentation for a contact center'2016Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2016Patents assigned to GENESYS TELECOMM LAB INC (1)· patent assignee history
2016–2019Based in Lafayette, CA, US· patent location history
2017–2019Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (5)· patent assignee history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 5 | 2017–2019 |
| GENESYS TELECOMM LAB INC | 1 | 2016 |
Locations
| Location | Patents | Span |
|---|---|---|
| Lafayette, California, US | 6 | 2016–2019 |