Inventor
Yochai Konig
Inventor
San Francisco, CA, US
Overview
Patents· 48 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
G06Fprimary
G06FElectric digital data processing25%
H04MTelephonic communication18%
G10LSpeech analysis techniques or speech synthesis18%
H04LTransmission of digital information, e.g. telegraphic communication12%
G06NComputing arrangements based on specific computational models11%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes9%
H04NPictorial communication, e.g. television6%
G06KGraphical data reading1%
G09BEducational or demonstration appliances1%
PatentTitleYear
11,055,649Systems and methods relating to customer experience automation202111,025,775Dialogue flow optimization and personalization202110,902,737System and method for automatic quality evaluation of interactions202110,896,395System and method for automatic quality management and coaching202110,839,432Systems and methods for automating customer interactions with enterprises202010,824,814Generalized phrases in automatic speech recognition systems202010,789,430Method and system for sentiment analysis202010,643,604Language model customization in speech recognition for speech analytics202010,582,057Automatic quality management of chat agents via chat bots202010,515,150Data driven speech enabled self-help systems and methods of operating thereof201910,498,898Systems and methods for chatbot generation201910,455,088Dialogue flow optimization and personalization201910,446,135System and method for semantically exploring concepts201910,382,623Data-driven dialogue enabled self-help systems201910,346,785Multi-tenant based analytics for contact centers201910,319,366Predicting recognition quality of a phrase in automatic speech recognition systems201910,311,859Material selection for language model customization in speech recognition for speech analytics201910,313,521Automatic quality management of chat agents via chat bots201910,290,301Fast out-of-vocabulary search in automatic speech recognition systems201910,277,744System and method for performance-based routing of interactions in a contact center201910,270,908Visual interactive voice response system201910,186,255Language model customization in speech recognition for speech analytics201910,121,116System and method for providing dynamic recommendations based on interactions in retail stores201810,116,799Enhancing work force management with speech analytics201810,102,491System and method for bridging online customer experience201810,061,822System and method for discovering and exploring concepts and root causes of events201810,061,867System and method for interactive multi-resolution topic detection and tracking201810,015,315Call center builder platform20189,971,764System and method for discovering and exploring concepts20189,912,815'System and method for performance-based routing of interactions in a contact center'20189,842,586'System and method for semantically exploring concepts'20179,817,813'Generalized phrases in automatic speech recognition systems'20179,723,151'Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience'20179,716,792'System and method for generating a network of contact center agents and customers for optimized routing of interactions'20179,635,181'Optimized routing of interactions to contact center agents based on machine learning'20179,613,619'Predicting recognition quality of a phrase in automatic speech recognition systems'20179,571,636'Call center builder platform'20179,542,936'Fast out-of-vocabulary search in automatic speech recognition systems'20179,467,563'Visual interactive voice response system'20169,451,090'System and method for performance-based routing of interactions in a contact center'20169,098,813'Methods and systems for conducting a personalized web browser search by probability estimation that is unseen document is of interest to the user'20158,825,853'Automatic, personalized online information and product services'20148,626,911'Automatic, personalized online information and product services'20148,301,764'Method and system for personalized searching of information and product services by estimating an interest to a user'20127,685,276'Automatic, personalized online information and product services'20107,487,094'System and method of call classification with context modeling based on composite words'20097,320,031'Automatic, personalized online information and product services'20086,981,040'Automatic, personalized online information and product services'2005Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2005–2021Based in San Francisco, CA, US· patent location history
2010–2015Patents assigned to Personalized User Model (5)· patent assignee history
2012–2014Patents assigned to BERTHOLD MICHAEL R (3)· patent assignee history
2012–2014Patents assigned to KONIG YOCHAI (3)· patent assignee history
2012–2014Patents assigned to TWERSKY ROY (3)· patent assignee history
2016–2021Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (38)· patent assignee history
2021Based in Daly City, CA, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 38 | 2016–2021 |
| Personalized User Model | 5 | 2010–2015 |
| BERTHOLD MICHAEL R | 3 | 2012–2014 |
| KONIG YOCHAIself | 3 | 2012–2014 |
| TWERSKY ROY | 3 | 2012–2014 |
Locations
| Location | Patents | Span |
|---|---|---|
| San Francisco, California, US | 47 | 2005–2021 |
| Daly City, California, US | 1 | 2021 |