Inventor
Daniel Stoops
Inventor
Powell, OH, US
Overview
Patents· 16 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Lprimary
H04LTransmission of digital information, e.g. telegraphic communication32%
H04MTelephonic communication26%
H04WWireless communication networks18%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes13%
G06FElectric digital data processing5%
G06NComputing arrangements based on specific computational models3%
G06TImage data processing or generation, in general3%
PatentTitleYear
11,063,943System and method for re-authentication of asynchronous messaging202110,812,347Connected machine initiated service202010,673,954Digital service interface202010,645,225Systems and methods relating to chat interfaces202010,313,341System and method for identity authentication201910,277,478Connected machine initiated service201910,264,126Contact center system and method for advanced outbound communications to a contact group201910,171,672System and method for dynamic call diversion201910,152,727System and method for marketing attribution in an enterprise20189,979,823Contact center system and method for advanced outbound communications to a contact group20189,961,076System and method for identity authentication20189,888,122'System and method for dynamic call diversion'20189,864,952'Controlled question and answer knowledge system management confirming customer does not want to terminate/cancel service/relationship'20189,723,145'System and method for analysis and correlation of scoring and customer satisfaction'20179,491,294'System and method for marketing attribution in an enterprise'20167,515,701'Method and apparatus for screening calls from a telephony device'2009Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2009Patents assigned to ALCATEL LUCENT USA INC (1)· patent assignee history
2009Based in Galena, OH, US· patent location history
2016–2021Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (15)· patent assignee history
2016–2021Based in Powell, OH, US· patent location history
2018Patents assigned to GENESYS TELECOMMUNICATIONS LABORATOREIS INC (1)· patent assignee history
2018Based in Daly City, CA, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 15 | 2016–2021 |
| ALCATEL LUCENT USA INC | 1 | 2009 |
| GENESYS TELECOMMUNICATIONS LABORATOREIS INC | 1 | 2018 |
Locations
| Location | Patents | Span |
|---|---|---|
| Powell, OH, US | 14 | 2016–2021 |
| Daly City, California, US | 1 | 2018 |
| Galena, OH, US | 1 | 2009 |