Inventor
Vladimir N. Deryugin
Inventor
San Mateo, CA, US
Overview
Patents· 19 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication19%
H04LTransmission of digital information, e.g. telegraphic communication18%
H04QSelecting18%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes17%
H04NPictorial communication, e.g. television9%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests7%
G06FElectric digital data processing6%
G11BInformation storage based on relative movement between record carrier and transducer6%
PatentTitleYear
10,218,848Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center2019RE046538'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'2017RE046521'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'2017RE046387'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'20179,002,920'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'20157,715,332'Determining presence for interaction routing'20107,619,996'Determining presence for interaction routing'20097,565,428'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'20097,460,496'Routing emails to a plurality of agents'20087,373,405'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'20086,985,943'Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center'20066,981,020'Apparatus and methods for routing electronic mail in a processing center'20056,898,190'Method for estimating telephony system-queue waiting time in an agent level routing environment'20056,879,586'Internet protocol call-in centers and establishing remote agents'20056,625,139'Apparatus and methods for coordinating internet protocol telephone and data communications'20036,581,105'Apparatus and method for improving e-mail routing in an internet protocol network telephony call-in center'20036,373,836'Apparatus and methods in routing internet protocol network telephony calls in a centrally-managed call center system'20026,175,564'Apparatus and methods for managing multiple internet protocol capable call centers'20015,926,538'Method for routing calls to call centers based on statistical modeling of call behavior'1999Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
1999–2015Patents assigned to GENESYS TELECOMM LAB INC (14)· patent assignee history
1999–2010Based in San Mateo, CA, US· patent location history
2005Patents assigned to GENESYS TELECOMM (1)· patent assignee history
2005–2015Based in Lafayette, CA, US· patent location history
2015Patents assigned to ANISIMOV NIKOLAY (1)· patent assignee history
2015Patents assigned to DERYUGIN VLADIMIR NEIL (1)· patent assignee history
2017–2019Patents assigned to GENESYS TELECOMMUNICATIONS LABORATORIES INC (4)· patent assignee history
2017–2019Based in Pleasant Hill, CA, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| GENESYS TELECOMM LAB INC | 14 | 1999–2015 |
| GENESYS TELECOMMUNICATIONS LABORATORIES INC | 4 | 2017–2019 |
| ANISIMOV NIKOLAY | 1 | 2015 |
| DERYUGIN VLADIMIR NEILself | 1 | 2015 |
| GENESYS TELECOMM | 1 | 2005 |
Locations
| Location | Patents | Span |
|---|---|---|
| San Mateo, California, US | 10 | 1999–2010 |
| Lafayette, California, US | 5 | 2005–2015 |
| Pleasant Hill, California, US | 4 | 2017–2019 |