Inventor
Parind S. Poi
Inventor
Lewisville, TX, US
Overview
Patents· 26 as inventor
Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.
H04Mprimary
H04MTelephonic communication55%
H04LTransmission of digital information, e.g. telegraphic communication16%
G10LSpeech analysis techniques or speech synthesis11%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes9%
H04QSelecting7%
G06FElectric digital data processing2%
PatentTitleYear
10,410,633System and method for customer interaction management201910,257,351System and method for providing self-service while on hold during a customer interaction201910,129,396System and method for providing self-service while on hold during a customer interaction20189,922,649'System and method for customer interaction management'20189,247,064'Tiered call routing'20169,106,755'Method and system for a gateway transfer'20159,020,131'Contact center call back'20159,020,133'Call occupancy management'20158,848,895'Method and system for a call transfer'20148,837,711'Dynamic update of skills database'20148,731,172'Method and system for trunk independent gateway transfer of calls'20148,718,272'Contact center routing'20148,621,004'Method and system for transfer of calls from an IP based phone'20138,613,099'System for and method of dynamic extension assignment'20138,600,032'Method and system for a gateway transfer'20138,573,474'Technical support systems and methods'20138,559,416'System for and method of information encoding'20138,488,750'Method and system of providing interactive speech recognition based on call routing'20138,477,909'Testing call routing'20138,442,207'System and method for observing a communication session'20138,428,243'Method and system for trunk independent gateway transfer of calls'20138,229,090'Voice portal communications'20128,200,189'Voice portal to voice portal VoIP transfer'20128,196,092'XSL dialog modules'20128,077,835'Method and system of providing interactive speech recognition based on call routing'20117,580,840'Systems and methods for performance tuning of speech applications'2009Career & activity timeline
Assembled from patent assignee/location history and declaration credentials.
2009Based in Irving, TX, US· patent location history
2011–2016Patents assigned to VERIZON PATENT & LICENSING INC (21)· patent assignee history
2011–2013Based in Coppell, TX, US· patent location history
2012–2014Patents assigned to POI PARIND S (10)· patent assignee history
2012–2014Patents assigned to DESAI PRASHANT B (9)· patent assignee history
2012–2014Patents assigned to VASQUEZ JUAN M (7)· patent assignee history
2013–2014Patents assigned to BHOGADE HARIDAS (6)· patent assignee history
2013–2019Based in Lewisville, TX, US· patent location history
Inventor activity
Assignee and location history derived from the patent record.
Assignees
| Assignee | Patents | Span |
|---|---|---|
| VERIZON PATENT & LICENSING INC | 21 | 2011–2016 |
| POI PARIND Sself | 10 | 2012–2014 |
| DESAI PRASHANT B | 9 | 2012–2014 |
| VASQUEZ JUAN M | 7 | 2012–2014 |
| BHOGADE HARIDAS | 6 | 2013–2014 |
Locations
| Location | Patents | Span |
|---|---|---|
| Lewisville, Texas, US | 19 | 2013–2019 |
| Coppell, Texas, US | 6 | 2011–2013 |
| Irving, Texas, US | 1 | 2009 |