LexDanaLexDanabeta
Inventor

Robert R. Bushey

Inventor
Cedar Park, TX, US

Overview

105→
Patents
2002–2017
Patent span
Physics
Primary field (CPC G)

Patents· 105 as inventor

Public. Assignee & technology derived from the patent record. Each patent links to its LexDana page.

H04Mprimary
H04MTelephonic communication47%
G10LSpeech analysis techniques or speech synthesis21%
G06QInformation and communication technology [ict] specially adapted for administrative, commercial, financial, managerial or supervisory purposes18%
G06FElectric digital data processing10%
Y10STechnical subjects covered by former uspc cross-reference art collections [xracs] and digests2%
H04LTransmission of digital information, e.g. telegraphic communication1%
H04NPictorial communication, e.g. television1%
PatentTitleYear
9,729,719'System and method of automated order status retrieval'20179,368,111'System and method for targeted tuning of a speech recognition system'20169,350,862'System and method for processing speech'20169,197,752'Method for designing an automated speech recognition (ASR) interface for a customer call center'20159,112,972'System and method for processing speech'20159,088,657'System and method of automated order status retrieval'20159,088,652'System and method for speech-enabled call routing'20158,976,942'Method, system and software for implementing an automated call routing application in a speech enabled call center environment'20158,879,714'System and method of determining call treatment of repeat calls'20148,824,659'System and method for speech-enabled call routing'20148,761,381'Method for designing an automated speech recognition (ASR) interface for a customer call center'20148,751,232'System and method for targeted tuning of a speech recognition system'20148,737,576'System, method and software for a speech-enabled call routing application using an action-object matrix'20148,731,165'System and method of automated order status retrieval'20148,666,741'System and method for remote speech recognition'20148,650,130'System and method for automated customer feedback'20148,619,966'Call routing system and method of using the same'20138,571,203'System and method for providing customer activities while in queue'20138,527,277'System and method for managing recognition errors in a multiple dialog state environment'20138,526,577'System and method to access content from a speech-enabled automated system'20138,503,641'System and method of automated order status retrieval'20138,503,662'System and method for speech-enabled call routing'20138,498,384'System, method and software for a speech-enabled call routing application using an action-object matrix'20138,401,851'System and method for targeted tuning of a speech recognition system'20138,325,884'Method, system and software for implementing an automated call routing application in a speech enabled call center environment'20128,315,360'Method for designing an automated speech recognition (ASR) interface for a customer call center'20128,306,192'System and method for processing speech'20128,295,469'System and method of determining call treatment of repeat calls'20128,280,013'System, method and software for a speech-enabled call routing application using an action-object matrix'20128,280,030'Call routing system and method of using the same'20128,229,102'System and method for providing customer activities while in queue'20128,218,754'System, method and software for transitioning between speech-enabled applications using action-object matrices'20128,175,253'System and method for automated performance monitoring for a call servicing system'20128,170,196'Developing interactive call center agent personas'20128,165,281'Method and system for mapping caller information to call center agent transactions'20128,130,936'System and method for on hold caller-controlled activities and entertainment'20128,131,524'Method and system for automating the creation of customer-centric interfaces'20128,117,030'System and method for analysis and adjustment of speech-enabled systems'20128,112,282'Evaluating prompt alternatives for speech-enabled applications'20128,103,961'Method for integrating user models to interface design'20128,036,348'Sequential presentation of long instructions in an interactive voice response system'20118,005,204'Call routing system and method of using the same'20117,983,412'System and method for automating handling of slamming and cramming complaints'20117,966,176'System and method for independently recognizing and selecting actions and objects in a speech recognition system'20117,936,861'Announcement system and method of use'20117,912,201'Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog'20117,907,719'Customer-centric interface and method of designing an interface'20117,877,265'System and method for automated customer feedback'20117,870,593'DSL video service with storage'20117,864,942'System and method for routing calls'20117,836,405'Method for integrating user models to interface design'20107,751,551'System and method for speech-enabled call routing'20107,751,552'Intelligently routing customer communications'20107,724,889'System and method for utilizing confidence levels in automated call routing'20107,720,203'System and method for processing speech'20107,657,020'Call routing system and method of using the same'20107,653,549'System and method for facilitating call routing using speech recognition'20107,636,432'System and method of determining call treatment of repeat calls'20097,627,096'System and method for independently recognizing and selecting actions and objects in a speech recognition system'20097,623,632'Method, system and software for implementing an automated call routing application in a speech enabled call center environment'20097,620,159'System, method and software for transitioning between speech-enabled applications using action-object matrices'20097,580,837'System and method for targeted tuning module of a speech recognition system'20097,551,723'System and method for the automated analysis of performance data'20097,526,731'Method for integrating user models to interface design'20097,512,545'Method, software and system for developing interactive call center agent personas'20097,502,742'Method and system for voice recognition menu navigation'20097,460,650'Method for designing an automated speech recognition (ASR) interface for a customer call center'20087,453,994'Sequential presentation of long instructions in an interactive voice response system'20087,450,698'System and method of utilizing a hybrid semantic model for speech recognition'20087,421,389'System and method for remote speech recognition'20087,418,095'System and method for providing caller activities while in queue'20087,418,093'Method for evaluating customer call center system designs'20087,415,101'System, method and software for a speech-enabled call routing application using an action-object matrix'20087,379,537'Method and system for automating the creation of customer-centric interfaces'20087,349,534'Call routing from first to second dialog of interactive voice response system'20087,305,070'Sequential presentation of long instructions in an interactive voice response system'20077,272,222'System and method for processing complaints'20077,249,321'System and method for selection of a voice user interface dialogue'20077,246,062'Method and system for voice recognition menu navigation with error prevention and recovery'20077,242,751'System and method for speech recognition-enabled automatic call routing'20077,224,790'Method to identify and categorize customer\'s goals and behaviors within a customer service center environment'20077,174,011'Telephone call center with method for providing customer with wait time updates'20077,170,992'Method for evaluating customer call center system designs'20077,139,369'Interface and method of designing an interface'20067,136,476'Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog'20067,131,117'Method and system for automating the analysis of word frequencies'20067,120,244'Call routing from manual to automated dialog of interactive voice response system'20067,110,949'System and method for analysis and adjustment of speech-enabled systems'20067,086,007'Method for integrating user models to interface design'20067,080,323'Dynamic and adaptable system and method for selecting a user interface dialogue model'20067,076,049'Method of designing a telecommunications call center interface'20067,065,201'Telephone call processing in an interactive voice response call management system'20067,050,560'Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog'20067,043,435'System and method for optimizing prompts for speech-enabled applications'20067,027,586'Intelligently routing customer communications'20066,853,722'System and method for automating customer slamming and cramming complaints'20056,853,966'Method for categorizing, describing and modeling types of system users'20056,847,711'Method for evaluating customer call center system designs'20056,842,504'System and method for the automated analysis of performance data'20056,807,274'Call routing from manual to automated dialog of interactive voice response system'20046,792,096'Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog'20046,778,643'Interface and method of designing an interface'20046,697,460'Adaptive voice recognition menu method and system'20046,405,159'Method for categorizing, describing and modeling types of system users'20026,389,400'System and methods for intelligent routing of customer requests using customer and agent models'2002

Career & activity timeline

Assembled from patent assignee/location history and declaration credentials.

2002–2007Patents assigned to SBC TECHN RES INC (16)· patent assignee history
2002–2016Based in Cedar Park, TX, US· patent location history
2002–2011Based in Austin, TX, US· patent location history
2007–2017Based in Round Rock, TX, US· patent location history
2008–2017Patents assigned to AT & T IP I LP (55)· patent assignee history
2012–2014Patents assigned to BUSHEY ROBERT R (25)· patent assignee history
2012–2014Patents assigned to KNOTT BENJAMIN A (13)· patent assignee history
2012–2014Patents assigned to KNOTT BENJAMIN ANTHONY (11)· patent assignee history

Inventor activity

Assignee and location history derived from the patent record.

Assignees
AssigneePatentsSpan
AT & T IP I LP552008–2017
BUSHEY ROBERT Rself252012–2014
SBC TECHN RES INC162002–2007
KNOTT BENJAMIN A132012–2014
KNOTT BENJAMIN ANTHONY112012–2014
Locations
LocationPatentsSpan
Cedar Park, Texas, US932002–2016
Round Rock, Texas, US62007–2017
Austin, Texas, US52002–2011