A computer-implemented method comprising:nreceiving, by one or more provider service devices of a telecommunication service provider, a request to unlock a telecommunication device that is locked to the telecommunication service provider, wherein the request includes an indication of whether a temporary unlock is sought;deciding, by the one or more provider service devices, based at least in part on one or more policies, whether to unlock the telecommunication device from the telecommunication service provider; andtransmitting, by the one or more provider service devices, unlock instructions to the telecommunication device in response to deciding to unlock the telecommunication device from the telecommunication service provider,wherein the one or more provider service devices and the telecommunication device are different computing devices.
›2.↳ 1The method of claim 1, wherein the request is received through at least one of a website, a customer care system, or an interactive voice response sys…d2
The method of claim 1, wherein the request is received through at least one of a website, a customer care system, or an interactive voice response system.
›3.↳ 1The method of claim 1, further comprising, in response to receiving the request, asking a user associated with the request to enter a device identifie…d2+1
The method of claim 1, further comprising, in response to receiving the request, asking a user associated with the request to enter a device identifier for the telecommunication device.
›4.↳ 3The method of claim 3, further comprising validating the device identifier with a device identifier register.d3
The method of claim 3, further comprising validating the device identifier with a device identifier register.
›5.↳ 1The method of claim 1, wherein the request is for a permanent unlock, the deciding comprises deciding, based at least in part on the one or more polic…d2
The method of claim 1, wherein the request is for a permanent unlock, the deciding comprises deciding, based at least in part on the one or more policies, not to permanently unlock the telecommunication device from the telecommunication service provider but to, instead, temporarily unlock the telecommunication device from the telecommunication service provider, and the transmitting comprises transmitting instructions to temporarily unlock the telecommunication device from the telecommunication service provider, the instructions specifying a time period.
›6.↳ 1The method of claim 1, wherein a temporary unlock is sought and the transmitting comprises transmitting instructions to temporarily unlock the telecom…d2
The method of claim 1, wherein a temporary unlock is sought and the transmitting comprises transmitting instructions to temporarily unlock the telecommunication device from the telecommunication service provider, the instructions specifying a time period.
›7.↳ 1The method of claim 1, wherein the indication specifies a time period associated with the temporary unlock being sought.d2
The method of claim 1, wherein the indication specifies a time period associated with the temporary unlock being sought.
›8.↳ 1The method of claim 1, further comprising, in response to deciding not to unlock the telecommunication device from the telecommunication service provi…d2
The method of claim 1, further comprising, in response to deciding not to unlock the telecommunication device from the telecommunication service provider, transmitting a notification message to the telecommunication device indicating that the telecommunication device will not be unlocked from the telecommunication service provider.
›9.↳ 1The method of claim 1, further comprising notifying a user associated with the telecommunication device of the decision to unlock the telecommunicatio…d2
The method of claim 1, further comprising notifying a user associated with the telecommunication device of the decision to unlock the telecommunication device from the telecommunication service provider.
›10.↳ 1The method of claim 1, wherein the transmitting comprises notifying an unlock manager of the one or more provider service devices of the decision to u…d2+1
The method of claim 1, wherein the transmitting comprises notifying an unlock manager of the one or more provider service devices of the decision to unlock the telecommunication device from the telecommunication service provider, the unlock manager transmitting the instructions to the telecommunication device to unlock the telecommunication device from the telecommunication service provider.
›11.↳ 10The method of claim 10, further comprising securing a communication session between the unlock manager and the telecommunication device.d3
The method of claim 10, further comprising securing a communication session between the unlock manager and the telecommunication device.
›12.↳ 1The method of claim 1, wherein the deciding is further based on a rate plan and account status associated with the telecommunication device.d2
The method of claim 1, wherein the deciding is further based on a rate plan and account status associated with the telecommunication device.
›13.↳ 1The method of claim 1, wherein the telecommunication device is locked to the telecommunication service provider because the telecommunication device i…d2
The method of claim 1, wherein the telecommunication device is locked to the telecommunication service provider because the telecommunication device includes an identification module that is associated with a different service plan than the telecommunication device, because an account associated with the telecommunication device indicates that a subscriber is delinquent in payment or that a subscription associated with the account is expired, or because the telecommunication device has been reported lost or stolen.
