An apparatus comprising:na pricing engine, wherein the pricing engine is configured to calculate a plurality of competitive bids by virtue of being configured to use:nbilling information, whereinnthe billing information is received from the customer for a service utilized by the customer, andthe billing information comprisesna location of the service,information of a provider of the service, anda total bill amount of a single billing period for the service,an annualized billing amount, whereinnthe annualized billing amount is calculated by converting the total bill amount,the annualized billing amount is calculated over all billing periods in a year,the annualized billing amount is calculated by adjusting the total bill amount using a statistically-determined multiplier,the statistically-determined multiplier an inverse of a ratio,the ratio represents a statistical relationship betweenna plurality of bill amounts, anda plurality of annual bill amounts,each of the bill amounts is for utilization of the service by a corresponding one of a plurality of other users during the single billing period,each of the annual bill amounts is for utilization of the service by the corresponding one of the other users during all billing periods in a year,the service utilized by each of the other users is in a geographical region comprising the location of the service, andthe each of the other users is other than the user,a usage pattern, wherein the usage pattern is calculated based on the annualized billing amount, anda competitive bid calculated for the customer based on the usage pattern and a pricing structure of the provider;a web interface, whereinnthe web interface is configured to provide the customer with access to the pricing engine, andthe web interface is configured to permit entry of the billing information by the customer;a call center interface, whereinnthe call center interface is configured to provide a customer service representative with access to the pricing engine, andthe access is provided such that the customer receives identical information from the customer service representative and the web interface; andan administrative interface, whereinnthe administrative interface is configured to provide an administrative report,the administrative report comprises a value representing a number of other users having changed from a previous provider to a current provider, andthe administrative report comprises a listing of the previous provider and the current provider for each of the other users.
›17.↳ 16The apparatus of claim 16, further comprising:na reporting front-end to provide reports of usage of the pricing engine, including success of various c…d2
The apparatus of claim 16, further comprising:na reporting front-end to provide reports of usage of the pricing engine, including success of various competitive bids presented to customers.
›18.↳ 16The apparatus of claim 16, further comprising:nan administrative front end configured to permit entry of the pricing structure of the provider, wherei…d2+1
The apparatus of claim 16, further comprising:nan administrative front end configured to permit entry of the pricing structure of the provider, whereinnthe pricing structure of the provider is used by the pricing engine to calculate the usage pattern of the customer, andthe usage pattern is used by the pricing engine to calculate a competitive bid.
›19.↳ 18The apparatus of claim 18, whereinnthe administrative front end is further permitting editing of rate plans used to create competitive bids offered to…d3
The apparatus of claim 18, whereinnthe administrative front end is further permitting editing of rate plans used to create competitive bids offered to users.
›20.↳ 16The apparatus of claim 16, whereinnthe annualized billing amount is calculated by further adjusting the total bill amount by adding back to the total …d2
The apparatus of claim 16, whereinnthe annualized billing amount is calculated by further adjusting the total bill amount by adding back to the total bill amount any discount present in the total bill amount, and by deducting from the total bill amount any non-usage dependent charge present in the total bill amount.